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FAQ

We offer a variety of Pilates and yoga classes suitable for all levels, from beginners to advanced practitioners. Our classes cover a range of styles and focus areas to cater to diverse needs and preferences.
Always remember to listen to your body by becoming acutely aware of what is going on as you move. This will help you realize a suitable movement routine to support your personal growth & goals. We recommend practicing a variety of classes at least 4x each week, no matter the length. Consistency is the key, so a little bit every day helps. You can find our weekly plan here with suggestions for daily workouts.
We strive to regularly update our platform with new classes and content to keep your practice fresh and engaging. New classes are added on a weekly basis and can be found by selecting the ‘Newest Classes’ option in the filter section on the Online Studio page.
Our usual upload days are Tuesdays, Fridays & Sundays. If for some reason we are not able to upload on these specific days, we’ll be sure to upload the following day. This means that there are 2-3 new classes uploaded every week.
All our classes are pre-recorded and available on-demand, allowing you to practice at your own pace and schedule.
Many of our classes require minimal equipment, using simply a mat. Others require props like blocks, a strap, resistance band, the Pilates ring, mini ball, big ball, foam roller, reformer, and various weights. Modifications & alternatives are provided for those who do not have access to specialized equipment.
Upon purchasing a subscription, simply log in to your account and navigate to the Online Studio page to browse and stream our library of classes at your convenience.
Yes, you can cancel your subscription at any time. You have the option of cancelling manually via your user account settings or by contacting us directly for assistance with the cancellation. Please get in touch at least a week before renewal so that we are sure not to miss your request due to last moments’ notification. Your subscription will stay active for the full duration of your chosen plan, even if cancelled before the expiration date.
Yes, we offer a 7-day free trial for new users. During this period, you’ll have unlimited access to our entire library of classes. Please note that at the end of the trial period, your subscription will automatically convert to a paid subscription, and you will be billed accordingly unless you cancel before the trial expires.

Head over to the login page and click “lost password?“

If you are still unavailable to access your account, please contact support@theunboundbody.com for further assistance.

We use PayPal to process payments. You can use a PayPal account or credit or debit card. Please contact us to arrange an alternative payment method if necessary.

Please refer to our booking policy for further information on refunds.

For smooth streaming on our platform, we recommend a minimum download speed of 3 Mbps for standard definition and 5 Mbps for high definition. For 4K streaming, we suggest a minimum of 25 Mbps to ensure quality viewing experience.
Yes, you can stream from your mobile device or tablet, as well as your desktop computer via our website.
We take the privacy and security of your personal information seriously. Your data is encrypted and stored securely, and we do not share it with any third parties. For more information, please refer to our Privacy Policy.

For tech support please contact us via support@theunboundbody.com. We are here to assist with any issues and will get back to you as soon as we can.

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If you have a question or concern not listed above, please feel free to reach out to the team and we will get back to you as soon as possible.

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